Privacy Policy

Privacy Policy for BanjoSkills

Last Updated: June 7, 2025

Introduction

BanjoSkills (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online banjo courses at learn.banjoskills.com and our main website at banjoskills.com.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

BanjoSkills is the data controller for your personal information.

Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Payment Information: Processed securely through our payment processor (we do not store credit card details)
  • Course Progress: Your course completion status and learning progress
  • Communications: Information you provide when you contact us for support

Automatically Collected Information

  • Usage Data: How you interact with our courses and website
  • Device Information: Browser type, IP address, and device type
  • Cookies: We use cookies to maintain your login session and remember your preferences (see our Cookie Policy)

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: To provide the courses you’ve purchased and manage your account
  • Legitimate Interests: To improve our services, provide customer support, and prevent fraud
  • Consent: For marketing communications (you can opt-out at any time)
  • Legal Obligation: When required by law

How We Use Your Information

We use your information to:

  • Provide access to your purchased courses
  • Process payments and prevent fraud
  • Send course-related emails and important updates
  • Send marketing emails (only with your consent)
  • Improve our courses and website
  • Provide customer support
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

  • With service providers who help us operate our business:
    • Thrivecart (course platform hosting) – USA
    • Stripe (payment processing) – USA
    • MailerLite (email marketing) – Lithuania/EU (data stored in EU)
    • Hostinger (website hosting) – Multiple locations (UK, Lithuania, Netherlands, USA, etc.)
    • Google Analytics (website analytics) – USA
    • Bunny.net (video hosting/CDN) – Slovenia/EU (with global CDN network)
  • When required by law or to protect our rights
  • With your explicit consent

International Transfers

Some of our service providers are based outside the UK (particularly in the USA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the UK ICO
  • Adequacy decisions where applicable

Data Retention

We retain your personal information:

  • Account information: As long as your account is active
  • Course access records: For the lifetime of your course access
  • Financial records: 6 years (as required by UK tax law)
  • Marketing data: Until you unsubscribe

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (in certain circumstances)
  • Restriction: Limit how we process your data
  • Data Portability: Receive your data in a machine-readable format
  • Object: Object to certain types of processing
  • Withdraw Consent: For processing based on consent

To exercise these rights, contact us at [your email].

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit
  • Secure password requirements
  • Regular security reviews
  • Limited access to personal data

However, no method of internet transmission is 100% secure.

Cookies

We use essential cookies for site functionality and analytics cookies to improve our services. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

Children’s Privacy

Our courses are not intended for children under 16. We do not knowingly collect personal information from children under 16.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.

Contact Us

For questions about this Privacy Policy or to exercise your rights:

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